Frequently Asked Questions
Everything you need to know about your KAYALI experience.
Where does KAYALI ship to?
We currently offer worldwide shipping. Delivery times and rates vary depending on your location and the selected shipping method at checkout.
Are your fragrances vegan and cruelty-free?
Yes, all KAYALI fragrances are 100% cruelty-free. We are committed to ethical beauty standards and do not test our products or ingredients on animals.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. For hygiene reasons, we cannot accept returns on fragrances that have been opened or sprayed.
How can I make my fragrance last longer?
For maximum longevity, we recommend layering your scents and applying fragrance to pulse points such as your wrists, neck, and behind the knees.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your region.